# Hotjar: Survey responses with User Attributes containing datetimes are not triggering Zaps in Zapier

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-24 20:20 UTC · Resolved: 2024-04-25 14:53 UTC · Duration: 19 h
- Updates: 3
- [Vendor status page: https://stspg.io/mnjk81y80w9r](https://stspg.io/mnjk81y80w9r)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-04-24 20:20 UTC: We're investigating an issue with new survey responses, which are not triggering Zaps in Zapier. Our engineers are working to fix the issue ASAP, we will post updates to status.hotjar.com as we have them. Thanks for bearing with us!
- **identified** 2024-04-25 10:20 UTC: We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix. Thanks again for bearing with us!
- **resolved** 2024-04-25 14:53 UTC: This incident is now resolved. Thank you for your patience!


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Canonical: https://rewindex.com/company/hotjar/incidents/hr9yt5yghd97 · Markdown: https://rewindex.com/company/hotjar/incidents/hr9yt5yghd97.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/hr9yt5yghd97 · Generated 2026-10-18T13:34:47.015Z