# Hotjar: Some users not able to purchase a Hotjar plan or make changes to subscription

> Hotjar status incident “Some users not able to purchase a Hotjar plan or make changes to subscription” on 2023-03-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp
Last updated: 2023-03-14T13:34:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-14 13:34 UTC · Resolved: 2023-03-14 13:34 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/hmylzjftvpjp](https://status.hotjar.com/incidents/hmylzjftvpjp)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-03-14 13:34 UTC: A recent change created an issue that prevented some users from being able to purchase a Hotjar plan or make changes to their active subscription. We have reverted the change that caused this and the issue is now resolved. Thank you bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-03-14 13:34 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp
- Citation: Hotjar, “Some users not able to purchase a Hotjar plan or make changes to subscription” (2023-03-14 13:34 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp (CC BY 4.0).
- Markdown link: `[Hotjar: Some users not able to purchase a Hotjar plan or make changes to subscription (2023-03-14)](https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp)`


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Canonical: https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp · Markdown: https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/hmylzjftvpjp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:35:20.073Z