# Hotjar: Errors when loading Hotjar Insights

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-17 08:55 UTC · Resolved: 2024-07-17 11:59 UTC · Duration: 3.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/gnxvs0vnwv5f](https://stspg.io/gnxvs0vnwv5f)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **identified** 2024-07-17 08:55 UTC: Our engineers have identified an issue that means you may see an error when trying to access your Insights account.  We have identified the source of the issue and are working on a fix. Thanks for bearing with us!
- **monitoring** 2024-07-17 09:13 UTC: We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- **resolved** 2024-07-17 11:59 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/h4hrrctymd0t · Markdown: https://rewindex.com/company/hotjar/incidents/h4hrrctymd0t.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/h4hrrctymd0t · Generated 2026-10-18T13:40:09.246Z