# Hotjar: Some customers on paid plans cannot access paid features

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-10 11:36 UTC · Resolved: 2023-11-10 14:20 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/gc8vl13dwbfp](https://status.hotjar.com/incidents/gc8vl13dwbfp)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-11-10 14:20 UTC: This incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/gc8vl13dwbfp · Markdown: https://rewindex.com/company/hotjar/incidents/gc8vl13dwbfp.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/gc8vl13dwbfp · Generated 2026-10-19T02:54:45.937Z