# Hotjar: Incident Report - Hotjar Data Collection Unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2017-09-27 15:28 UTC · Resolved: 2017-09-27 16:39 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/g4q0wj8r38tv](https://status.hotjar.com/incidents/g4q0wj8r38tv)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-09-27 16:39 UTC: Data collection is now fully operational and latency is down to the normal levels. Apologies for any inconvenience caused

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/g4q0wj8r38tv · Markdown: https://rewindex.com/company/hotjar/incidents/g4q0wj8r38tv.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/g4q0wj8r38tv · Generated 2026-10-18T12:44:16.493Z