# Hotjar: Identify API not serving external requests

> Hotjar status incident “Identify API not serving external requests” on 2021-08-04: impact none (vendor’s label), 2.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g
Last updated: 2021-08-04T13:56:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-08-04 11:13 UTC · Resolved: 2021-08-04 13:56 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/f4d76lf8k32g](https://status.hotjar.com/incidents/f4d76lf8k32g)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-08-04 13:56 UTC: The issue has been resolved. Thank you so much for your patience while we worked on this!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-08-04 11:13 UTC, resolved after 2.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g
- Citation: Hotjar, “Identify API not serving external requests” (2021-08-04 11:13 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g (CC BY 4.0).
- Markdown link: `[Hotjar: Identify API not serving external requests (2021-08-04)](https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g)`


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Canonical: https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g · Markdown: https://rewindex.com/company/hotjar/incidents/f4d76lf8k32g.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/f4d76lf8k32g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:44.244Z