# Hotjar: Ask Tools Temporarily Unavailable

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-01-20 07:44 UTC · Resolved: 2025-01-21 11:31 UTC · Duration: 28 h
- Updates: 4
- [Vendor status page: https://stspg.io/8z2y871kwpfs](https://stspg.io/8z2y871kwpfs)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2025-01-20 07:44 UTC: We've identified an issue that causes the Surveys to be temporarily unavailable.  Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
- **investigating** 2025-01-20 09:18 UTC: We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- **monitoring** 2025-01-20 14:30 UTC: After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.
- **resolved** 2025-01-21 11:31 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/dy4ms8jv6gmk · Markdown: https://rewindex.com/company/hotjar/incidents/dy4ms8jv6gmk.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/dy4ms8jv6gmk · Generated 2026-10-18T09:41:54.408Z