# Hotjar: Incident Report - Heatmap screenshots not generated

> Hotjar status incident “Incident Report - Heatmap screenshots not generated” on 2018-03-02: impact none (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399
Last updated: 2018-03-02T10:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-03-02 10:24 UTC · Resolved: 2018-03-02 10:45 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/dsj8z2s1d399](https://status.hotjar.com/incidents/dsj8z2s1d399)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-03-02 10:45 UTC: Our engineers have deployed a fix for this issue and we have confirmed the fix is working. Heatmap screenshots are now being generated correctly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2018-03-02 10:24 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399
- Citation: Hotjar, “Incident Report - Heatmap screenshots not generated” (2018-03-02 10:24 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399 (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Heatmap screenshots not generated (2018-03-02)](https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399)`


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Canonical: https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399 · Markdown: https://rewindex.com/company/hotjar/incidents/dsj8z2s1d399.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/dsj8z2s1d399 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:32:42.264Z