# Hotjar: Delays retrieving the Hotjar script in Europe

> Hotjar status incident “Delays retrieving the Hotjar script in Europe” on 2018-10-24: impact minor (vendor’s label), 12 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560
Last updated: 2018-10-25T08:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-10-24 20:25 UTC · Resolved: 2018-10-25 08:08 UTC · Duration: 12 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/bwvp9zxlm560](https://status.hotjar.com/incidents/bwvp9zxlm560)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-10-25 08:08 UTC: This incident has now been resolved. During the incident attempts to access the Hotjar script, loaded from user websites, were intermittently delayed or degraded for some visitors in Europe. A full incident report will be available soon.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2018-10-24 20:25 UTC, resolved after 12 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560
- Citation: Hotjar, “Delays retrieving the Hotjar script in Europe” (2018-10-24 20:25 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560 (CC BY 4.0).
- Markdown link: `[Hotjar: Delays retrieving the Hotjar script in Europe (2018-10-24)](https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560)`


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Canonical: https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560 · Markdown: https://rewindex.com/company/hotjar/incidents/bwvp9zxlm560.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/bwvp9zxlm560 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:35.108Z