# Hotjar: Reactivation issue

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-09-11 12:42 UTC · Resolved: 2024-09-12 08:13 UTC · Duration: 20 h
- Updates: 3
- [Vendor status page: https://stspg.io/q78j2ghmgm2t](https://stspg.io/q78j2ghmgm2t)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-09-11 12:42 UTC: We’re investigating an issue with reactivation for a small number of Hotjar accounts. Our engineers are working to fix the issue. We’ll post a further update once the issue is resolved.
- **monitoring** 2024-09-11 15:02 UTC: Our engineering team have deployed a fix and we are now monitoring the issue.
- **resolved** 2024-09-12 08:13 UTC: This incident is now resolved. Thanks for bearing with us!


---
Canonical: https://rewindex.com/company/hotjar/incidents/9sk9h78c9ltc · Markdown: https://rewindex.com/company/hotjar/incidents/9sk9h78c9ltc.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/9sk9h78c9ltc · Generated 2026-10-18T11:40:20.473Z