# Hotjar: Customer emails aren't reaching our Support team

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-25 21:21 UTC · Resolved: 2024-01-26 14:21 UTC · Duration: 17 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/9l0mbzx0qrxc](https://status.hotjar.com/incidents/9l0mbzx0qrxc)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2024-01-26 14:21 UTC: This incident is now resolved, and our team has recovered any missed messages. Thanks for bearing with us while we fixed this!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/hotjar/incidents/9l0mbzx0qrxc · Markdown: https://rewindex.com/company/hotjar/incidents/9l0mbzx0qrxc.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/9l0mbzx0qrxc · Generated 2026-10-19T02:56:49.647Z