# Hotjar: Recording Highlight Clips and Heatmap Screenshots are not processing/being created

> Hotjar status incident “Recording Highlight Clips and Heatmap Screenshots are not processing/being created” on 2022-08-16: impact none (vendor’s label), 50 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46
Last updated: 2022-08-16T18:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-08-16 17:40 UTC · Resolved: 2022-08-16 18:30 UTC · Duration: 50 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/7w4drq3r0d46](https://status.hotjar.com/incidents/7w4drq3r0d46)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2022-08-16 18:30 UTC: Our engineers have deployed a fix for this issue, and the incident has been resolved! Thank you for your patience while we looked into this!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2022-08-16 17:40 UTC, resolved after 50 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46
- Citation: Hotjar, “Recording Highlight Clips and Heatmap Screenshots are not processing/being created” (2022-08-16 17:40 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46 (CC BY 4.0).
- Markdown link: `[Hotjar: Recording Highlight Clips and Heatmap Screenshots are not processing/being created (2022-08-16)](https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46)`


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Canonical: https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46 · Markdown: https://rewindex.com/company/hotjar/incidents/7w4drq3r0d46.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/7w4drq3r0d46 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:32:19.060Z