# Hotjar: Some users unable to resolve/connect to insights.hotjar.com

> Hotjar status incident “Some users unable to resolve/connect to insights.hotjar.com” on 2023-04-18: impact none (vendor’s label), 59 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj
Last updated: 2023-04-18T15:36:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-04-18 14:37 UTC · Resolved: 2023-04-18 15:36 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/7srb58gfxmyj](https://status.hotjar.com/incidents/7srb58gfxmyj)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-04-18 15:36 UTC: This incident is now resolved. Thanks for bearing with us! To recap the issue, from around 14:25 to 14:41 UTC, insights.hotjar.com experienced a partial outage, and some users could not connect to it. Session capture and storage weren't affected, so data for this period is available.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-04-18 14:37 UTC, resolved after 59 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj
- Citation: Hotjar, “Some users unable to resolve/connect to insights.hotjar.com” (2023-04-18 14:37 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj (CC BY 4.0).
- Markdown link: `[Hotjar: Some users unable to resolve/connect to insights.hotjar.com (2023-04-18)](https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj)`


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Canonical: https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj · Markdown: https://rewindex.com/company/hotjar/incidents/7srb58gfxmyj.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/7srb58gfxmyj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:04:36.265Z