# Hotjar: Incident Report - Screenshots Not Regenerating

> Hotjar status incident “Incident Report - Screenshots Not Regenerating” on 2017-09-05: impact none (vendor’s label), 4.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1
Last updated: 2017-09-05T20:11:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-09-05 15:20 UTC · Resolved: 2017-09-05 20:11 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/79ld5lgttsf1](https://status.hotjar.com/incidents/79ld5lgttsf1)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-09-05 20:11 UTC: All screenshots that failed to generate have been re-generated, and all new screenshots are now generating properly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2017-09-05 15:20 UTC, resolved after 4.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1
- Citation: Hotjar, “Incident Report - Screenshots Not Regenerating” (2017-09-05 15:20 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1 (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Screenshots Not Regenerating (2017-09-05)](https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1)`


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Canonical: https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1 · Markdown: https://rewindex.com/company/hotjar/incidents/79ld5lgttsf1.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/79ld5lgttsf1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:52:03.910Z