# Hotjar: Some Survey responses are not collecting the Hotjar User ID

> Hotjar status incident “Some Survey responses are not collecting the Hotjar User ID” on 2023-09-06: impact none (vendor’s label), 3.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/76d76gb3sj29
Last updated: 2023-09-06T20:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-09-06 17:35 UTC · Resolved: 2023-09-06 20:45 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/76d76gb3sj29](https://status.hotjar.com/incidents/76d76gb3sj29)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-09-06 20:45 UTC: We've deployed a fix, and this incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-09-06 17:35 UTC, resolved after 3.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/76d76gb3sj29
- Citation: Hotjar, “Some Survey responses are not collecting the Hotjar User ID” (2023-09-06 17:35 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/76d76gb3sj29 (CC BY 4.0).
- Markdown link: `[Hotjar: Some Survey responses are not collecting the Hotjar User ID (2023-09-06)](https://rewindex.com/company/hotjar/incidents/76d76gb3sj29)`


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Canonical: https://rewindex.com/company/hotjar/incidents/76d76gb3sj29 · Markdown: https://rewindex.com/company/hotjar/incidents/76d76gb3sj29.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/76d76gb3sj29 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:31:00.204Z