# Hotjar: Delays in session processing

> Hotjar status incident “Delays in session processing” on 2023-08-24: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws
Last updated: 2023-08-24T20:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-24 17:57 UTC · Resolved: 2023-08-24 20:25 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/75d4c3gp1xws](https://status.hotjar.com/incidents/75d4c3gp1xws)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-08-24 20:25 UTC: This incident has now been resolved. Thanks for bearing with us! To recap, from 5:20 to 7:37 pm UTC, session processing was delayed. While trying to address this delay, we couldn't process the accumulated sessions, which meant that over 90% of the sessions captured during that time were lost. Our sampling engine will adjust to capture at a higher rate for the day to fill in for your plan's daily allowance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2023-08-24 17:57 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws
- Citation: Hotjar, “Delays in session processing” (2023-08-24 17:57 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws (CC BY 4.0).
- Markdown link: `[Hotjar: Delays in session processing (2023-08-24)](https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws)`


---
Canonical: https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws · Markdown: https://rewindex.com/company/hotjar/incidents/75d4c3gp1xws.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/75d4c3gp1xws · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:38:22.612Z