# Hotjar: Bundle Discount applied incorrectly to some accounts

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-06-07 10:37 UTC · Resolved: 2024-06-10 16:07 UTC · Duration: 3 d
- Updates: 3
- [Vendor status page: https://stspg.io/f969nsjpcfhr](https://stspg.io/f969nsjpcfhr)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **identified** 2024-06-07 10:37 UTC: The Bundle Discount has been applied incorrectly to a small number of accounts
- **investigating** 2024-06-07 10:38 UTC: Our engineers have identified the cause, and are working on a solution
- **resolved** 2024-06-10 16:07 UTC: Our engineers have resolved the issue and customers got back the proper discount


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Canonical: https://rewindex.com/company/hotjar/incidents/696vnqtwm1mn · Markdown: https://rewindex.com/company/hotjar/incidents/696vnqtwm1mn.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/696vnqtwm1mn · Generated 2026-10-18T13:39:48.475Z