# Hotjar: Custom colors not working for full-screen surveys

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-28 16:10 UTC · Resolved: 2024-02-28 17:17 UTC · Duration: 1.1 h
- Updates: 4
- [Vendor status page: https://stspg.io/wcw3s58rcbmh](https://stspg.io/wcw3s58rcbmh)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-02-28 16:10 UTC: We're investigating an issue with custom colors not working for full-screen surveys. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **investigating** 2024-02-28 16:31 UTC: We're investigating an issue with custom colors not working for full-screen surveys in the survey wizard. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **identified** 2024-02-28 16:32 UTC: We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix.  Thanks again for bearing with us!
- **resolved** 2024-02-28 17:17 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/4cvmb6kck7g2 · Markdown: https://rewindex.com/company/hotjar/incidents/4cvmb6kck7g2.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/4cvmb6kck7g2 · Generated 2026-10-18T10:40:40.767Z