# Hotjar: Data collection paused for some customers

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-04 14:23 UTC · Resolved: 2026-09-04 18:03 UTC · Duration: 3.7 h
- Updates: 3
- [Vendor status page: https://stspg.io/l3q23p5wr415](https://stspg.io/l3q23p5wr415)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **identified** 2026-09-04 14:23 UTC: Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.
- **monitoring** 2026-09-04 15:42 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-04 18:03 UTC: This incident has been resolved, and data is collecting as normal.


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Canonical: https://rewindex.com/company/hotjar/incidents/1w0rmx3v0vs8 · Markdown: https://rewindex.com/company/hotjar/incidents/1w0rmx3v0vs8.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/1w0rmx3v0vs8 · Generated 2026-10-18T09:41:53.222Z