# Hotjar: Some customers experience issues making payments or updating payment details

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-14 15:39 UTC · Resolved: 2023-11-14 17:20 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/1r21psnqhppd](https://status.hotjar.com/incidents/1r21psnqhppd)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-11-14 17:20 UTC: This incident has been resolved! Thanks for hanging in there with us 😊

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/1r21psnqhppd · Markdown: https://rewindex.com/company/hotjar/incidents/1r21psnqhppd.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/1r21psnqhppd · Generated 2026-10-19T03:02:05.727Z