# Hotjar: Decrease in ingested Sessions

> Hotjar status incident “Decrease in ingested Sessions” on 2021-12-07: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb
Last updated: 2021-12-07T03:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-12-07 03:30 UTC · Resolved: 2021-12-07 03:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/1qk0pd2ckrxb](https://status.hotjar.com/incidents/1qk0pd2ckrxb)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-12-07 03:30 UTC: On 07/12/2021 at 13:46 UTC our engineers identified an issue with WebSocket Data Ingestion. What happened? We detected a decrease in Sessions ingested through our WebSocket servers, however, within 1 minute of this issue being logged, Sessions were back to being ingested as normal. It's possible that 20-40% of Recordings during this time window might have failed to be processed correctly. Why did this issue occur? A batch deployment at the infrastructure level recreated some DNS entries, which caused a temporary disconnection for some services. Within 1 minute, these services were reconnected, back up and running. What will we do to prevent this from happening in the future? If this is clear at time of resolution. It is fine to say “We will hold an internal postmortem to establish any relevant follow-up actions.”

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-12-07 03:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb
- Citation: Hotjar, “Decrease in ingested Sessions” (2021-12-07 03:30 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb (CC BY 4.0).
- Markdown link: `[Hotjar: Decrease in ingested Sessions (2021-12-07)](https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb)`


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Canonical: https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb · Markdown: https://rewindex.com/company/hotjar/incidents/1qk0pd2ckrxb.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/1qk0pd2ckrxb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:06:21.576Z