# Hotjar: Customers cannot cancel due to survey submission failure

> Hotjar status incident “Customers cannot cancel due to survey submission failure” on 2023-06-02: impact none (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/1m377c74hbby
Last updated: 2023-06-02T20:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-06-02 16:09 UTC · Resolved: 2023-06-02 20:19 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/1m377c74hbby](https://status.hotjar.com/incidents/1m377c74hbby)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-06-02 20:19 UTC: This incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-06-02 16:09 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/1m377c74hbby
- Citation: Hotjar, “Customers cannot cancel due to survey submission failure” (2023-06-02 16:09 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/1m377c74hbby (CC BY 4.0).
- Markdown link: `[Hotjar: Customers cannot cancel due to survey submission failure (2023-06-02)](https://rewindex.com/company/hotjar/incidents/1m377c74hbby)`


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Canonical: https://rewindex.com/company/hotjar/incidents/1m377c74hbby · Markdown: https://rewindex.com/company/hotjar/incidents/1m377c74hbby.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/1m377c74hbby · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:31:19.643Z