# Hotjar: Server issue being investigated.

> Hotjar status incident “Server issue being investigated.” on 2017-08-17: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/1lsdprc64427
Last updated: 2017-08-17T23:41:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-08-17 22:10 UTC · Resolved: 2017-08-17 23:41 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/1lsdprc64427](https://status.hotjar.com/incidents/1lsdprc64427)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-08-17 23:41 UTC: Our server issue appears to be fully resolved and all services should be back to normal. The issue seems to have been partially caused by the AWS network connectivity issues. We will be monitoring the performance of our systems to ensure the issue is indeed fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2017-08-17 22:10 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/1lsdprc64427
- Citation: Hotjar, “Server issue being investigated.” (2017-08-17 22:10 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/1lsdprc64427 (CC BY 4.0).
- Markdown link: `[Hotjar: Server issue being investigated. (2017-08-17)](https://rewindex.com/company/hotjar/incidents/1lsdprc64427)`


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Canonical: https://rewindex.com/company/hotjar/incidents/1lsdprc64427 · Markdown: https://rewindex.com/company/hotjar/incidents/1lsdprc64427.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/1lsdprc64427 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:09:28.032Z