# Hotjar: Sign-up verification code email not being received or received with delay for some users

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-30 17:27 UTC · Resolved: 2024-01-30 17:29 UTC · Duration: 2 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/0xx5l7kfld3m](https://status.hotjar.com/incidents/0xx5l7kfld3m)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2024-01-30 17:29 UTC: We’ve concluded that sign up verification emails for certain providers are delayed causing sign up issues for some customers. The root cause of the issue is with the email provider. We don’t have control over it and we will try to work with them to resolve the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/0xx5l7kfld3m · Markdown: https://rewindex.com/company/hotjar/incidents/0xx5l7kfld3m.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/0xx5l7kfld3m · Generated 2026-10-19T03:02:06.071Z