# Hotjar: Incorrect geolocation information showing in Insights for visitors

> Hotjar status incident “Incorrect geolocation information showing in Insights for visitors” on 2019-02-25: impact minor (vendor’s label), 8.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/0brhml30wntn
Last updated: 2019-02-25T16:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-02-25 08:24 UTC · Resolved: 2019-02-25 16:51 UTC · Duration: 8.4 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/0brhml30wntn](https://status.hotjar.com/incidents/0brhml30wntn)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-02-25 16:51 UTC: The issue has now been resolved. Full Incident Report here: https://help.hotjar.com/hc/en-us/articles/360018708454-25th-February-2019-Incorrect-geolocation-information-for-visitors

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2019-02-25 08:24 UTC, resolved after 8.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/0brhml30wntn
- Citation: Hotjar, “Incorrect geolocation information showing in Insights for visitors” (2019-02-25 08:24 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/0brhml30wntn (CC BY 4.0).
- Markdown link: `[Hotjar: Incorrect geolocation information showing in Insights for visitors (2019-02-25)](https://rewindex.com/company/hotjar/incidents/0brhml30wntn)`


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Canonical: https://rewindex.com/company/hotjar/incidents/0brhml30wntn · Markdown: https://rewindex.com/company/hotjar/incidents/0brhml30wntn.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/0brhml30wntn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:56.396Z