# Hotjar: Some customers encountering Insights performance issues

> Hotjar status incident “Some customers encountering Insights performance issues” on 2023-03-17: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3
Last updated: 2023-03-17T19:42:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-17 19:42 UTC · Resolved: 2023-03-17 19:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/06zx8g49w5g3](https://status.hotjar.com/incidents/06zx8g49w5g3)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-03-17 19:42 UTC: On March 17, beginning around 18:27 UTC, some users may have encountered performance issue with the Hotjar app (insights.hotjar.com). We received reports of slow loading times and timeout issues. Our engineers were able to determine this issue occurred while performing updates to the Hotjar infrastructure. This incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-03-17 19:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3
- Citation: Hotjar, “Some customers encountering Insights performance issues” (2023-03-17 19:42 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3 (CC BY 4.0).
- Markdown link: `[Hotjar: Some customers encountering Insights performance issues (2023-03-17)](https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3)`


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Canonical: https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3 · Markdown: https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/06zx8g49w5g3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:41:45.856Z