# Hotjar in May 2023: incidents, uptime and changes

> Hotjar in May 2023: 10 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/05
Last updated: 2023-06-01T00:00:00Z

- Incidents posted: 10 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 1, none 9
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.75% free of any incident; outage time 0 min, incident time 1 h 50 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2023](https://rewindex.com/company/hotjar/2023/04.md) · Next: [June 2023](https://rewindex.com/company/hotjar/2023/06.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Feedback widgets are asking for the visitor email address](https://rewindex.com/company/hotjar/incidents/79z3qkf32x5h.md) | none | 2023-05-02 18:29 UTC | 2023-05-02 19:00 UTC | 31 min | resolved |
| [Some users are being repeatedly redirected to the Login page](https://rewindex.com/company/hotjar/incidents/ctz9cxhkwmqd.md) | none | 2023-05-04 07:44 UTC | 2023-05-04 08:19 UTC | 35 min | resolved |
| [Surveys do not currently load correctly in Insights](https://rewindex.com/company/hotjar/incidents/f6hbw19m4szp.md) | minor | 2023-05-15 13:12 UTC | 2023-05-15 15:02 UTC | 1.8 h | resolved |
| [Integrations settings can't be updated](https://rewindex.com/company/hotjar/incidents/vpbzqwfvp7s8.md) | none | 2023-05-15 16:10 UTC | 2023-05-15 16:10 UTC | 0 min | resolved |
| [Hotjar Ask Survey email notifications are not sending correctly](https://rewindex.com/company/hotjar/incidents/m0twdwvsbssj.md) | none | 2023-05-16 12:53 UTC | 2023-05-16 14:31 UTC | 1.6 h | resolved |
| [Heatmap Screenshots are impacted by internal performance degradation](https://rewindex.com/company/hotjar/incidents/3mnn7j6c0vqn.md) | none | 2023-05-18 10:20 UTC | 2023-05-19 10:05 UTC | 24 h | resolved |
| [Hotjar Ask backend is not processing some data correctly](https://rewindex.com/company/hotjar/incidents/91z4y8hf8m0l.md) | none | 2023-05-18 15:17 UTC | 2023-05-19 10:15 UTC | 19 h | resolved |
| [Invoice access and downloading issues](https://rewindex.com/company/hotjar/incidents/xjkt80d03kyy.md) | none | 2023-05-22 08:44 UTC | 2023-05-22 15:28 UTC | 6.7 h | resolved |
| [Viewing saved Recording segments may cause Recording player not to work](https://rewindex.com/company/hotjar/incidents/bxjwjd8xb9bl.md) | none | 2023-05-23 14:32 UTC | 2023-05-23 15:22 UTC | 50 min | resolved |
| [Sessions may not be getting captured](https://rewindex.com/company/hotjar/incidents/cd80j7zz2cn3.md) | none | 2023-05-26 14:27 UTC | 2023-05-26 16:23 UTC | 1.9 h | resolved |

## Cite this

Hotjar posted 10 status incidents in May 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/05
- Citation: Hotjar, “Hotjar in May 2023” (2023-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/05 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in May 2023 (2023-05-01)](https://rewindex.com/company/hotjar/2023/05)`


---
Canonical: https://rewindex.com/company/hotjar/2023/05 · Markdown: https://rewindex.com/company/hotjar/2023/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:01.806Z