# Hotjar in March 2023: incidents, uptime and changes

> Hotjar in March 2023: 13 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2023/03
Last updated: 2023-04-01T00:00:00Z

- Incidents posted: 13 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, none 12
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.94% free of any incident; outage time 25 min, incident time 25 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2023](https://rewindex.com/company/hotjar/2023/02.md) · Next: [April 2023](https://rewindex.com/company/hotjar/2023/04.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New customers are unable to access Hotjar Engage from Insights](https://rewindex.com/company/hotjar/incidents/qn45s9l0915c.md) | major | 2023-03-27 07:46 UTC | 2023-03-27 08:11 UTC | 25 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Targeting issues with Surveys](https://rewindex.com/company/hotjar/incidents/ym25wsnplhvd.md) | none | 2023-03-02 13:53 UTC | 2023-03-02 15:32 UTC | 1.6 h | resolved |
| [Website outage](https://rewindex.com/company/hotjar/incidents/cspk5jyjzkc9.md) | none | 2023-03-06 11:32 UTC | 2023-03-06 11:32 UTC | 0 min | resolved |
| [Segment Names not visible in Recordings Page](https://rewindex.com/company/hotjar/incidents/l6b75pyc2dm1.md) | none | 2023-03-10 07:59 UTC | 2023-03-10 10:21 UTC | 2.4 h | resolved |
| [Insights webapp not loading](https://rewindex.com/company/hotjar/incidents/jpvrvxm55ngn.md) | none | 2023-03-14 12:53 UTC | 2023-03-14 14:14 UTC | 1.4 h | resolved |
| [Some users not able to purchase a Hotjar plan or make changes to subscription](https://rewindex.com/company/hotjar/incidents/hmylzjftvpjp.md) | none | 2023-03-14 13:34 UTC | 2023-03-14 13:34 UTC | 0 min | resolved |
| [Some users are not receiving daily notification emails](https://rewindex.com/company/hotjar/incidents/m630r2hm3ngl.md) | none | 2023-03-16 12:52 UTC | 2023-03-17 10:54 UTC | 22 h | resolved |
| [Hotjar survey incorrectly applied across Insights](https://rewindex.com/company/hotjar/incidents/5g99lch193tf.md) | none | 2023-03-17 12:01 UTC | 2023-03-17 12:01 UTC | 0 min | resolved |
| [Some customers encountering Insights performance issues](https://rewindex.com/company/hotjar/incidents/06zx8g49w5g3.md) | none | 2023-03-17 19:42 UTC | 2023-03-17 19:42 UTC | 0 min | resolved |
| [Session ingestion was down for 12 minutes](https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg.md) | none | 2023-03-21 19:13 UTC | 2023-03-21 19:13 UTC | 0 min | resolved |
| [400 errors causing session capture to fail for some Sites](https://rewindex.com/company/hotjar/incidents/8n209ytnb86s.md) | none | 2023-03-24 15:34 UTC | 2023-03-24 16:08 UTC | 34 min | resolved |
| [New customers are unable to access Hotjar Engage from Insights](https://rewindex.com/company/hotjar/incidents/qn45s9l0915c.md) | major | 2023-03-27 07:46 UTC | 2023-03-27 08:11 UTC | 25 min | resolved |
| [Hotjar Insights is down](https://rewindex.com/company/hotjar/incidents/prc9nj57g048.md) | none | 2023-03-29 12:57 UTC | 2023-03-29 14:05 UTC | 1.1 h | resolved |
| [Some feedback screenshots are failing](https://rewindex.com/company/hotjar/incidents/q757l1bqpfxb.md) | none | 2023-03-30 08:17 UTC | 2023-03-30 10:27 UTC | 2.2 h | resolved |

## Cite this

Hotjar posted 13 status incidents in March 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2023/03
- Citation: Hotjar, “Hotjar in March 2023” (2023-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2023/03 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in March 2023 (2023-03-01)](https://rewindex.com/company/hotjar/2023/03)`


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Canonical: https://rewindex.com/company/hotjar/2023/03 · Markdown: https://rewindex.com/company/hotjar/2023/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:46.594Z