# Hotjar in May 2021: incidents, uptime and changes

> Hotjar in May 2021: 8 incidents on its status page (1 major or critical), 99.22% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2021/05
Last updated: 2021-06-01T00:00:00Z

- Incidents posted: 8 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 1, none 6
- Uptime (vendor-reported): 99.22% free of major/critical incidents, 99.13% free of any incident; outage time 5 h 45 min, incident time 6 h 27 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2021](https://rewindex.com/company/hotjar/2021/04.md) · Next: [June 2021](https://rewindex.com/company/hotjar/2021/06.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Disruption to processing of background tasks.](https://rewindex.com/company/hotjar/incidents/8800gvk79r9x.md) | critical | 2021-05-11 10:24 UTC | 2021-05-11 16:09 UTC | 5.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heatmap screenshots not generating](https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj.md) | none | 2021-05-04 11:46 UTC | 2021-05-04 12:31 UTC | 45 min | resolved |
| [The Integrations page is currently not functional](https://rewindex.com/company/hotjar/incidents/85g11rs7xy53.md) | none | 2021-05-05 10:01 UTC | 2021-05-05 11:02 UTC | 1.0 h | resolved |
| [Survey response e-mails and Zaps not working](https://rewindex.com/company/hotjar/incidents/yq8dvgmds2z4.md) | none | 2021-05-05 11:46 UTC | 2021-05-05 11:46 UTC | 0 min | resolved |
| [Disruption to processing of background tasks.](https://rewindex.com/company/hotjar/incidents/8800gvk79r9x.md) | critical | 2021-05-11 10:24 UTC | 2021-05-11 16:09 UTC | 5.8 h | resolved |
| [Intermittent errors when accessing recordings.](https://rewindex.com/company/hotjar/incidents/rhscnyq6t6kn.md) | minor | 2021-05-17 16:00 UTC | 2021-05-17 16:42 UTC | 42 min | resolved |
| [Intermittent blank login/registration page for some users.](https://rewindex.com/company/hotjar/incidents/5yjjhk8mqy5j.md) | none | 2021-05-20 12:18 UTC | 2021-05-20 12:59 UTC | 41 min | resolved |
| [Autoplay not working on recordings](https://rewindex.com/company/hotjar/incidents/plpylsh581rj.md) | none | 2021-05-26 10:48 UTC | 2021-05-26 12:20 UTC | 1.5 h | resolved |
| [Data Ingestion Errors](https://rewindex.com/company/hotjar/incidents/8vsvkwxzdv1b.md) | none | 2021-05-26 15:53 UTC | 2021-05-26 16:49 UTC | 56 min | resolved |

## Cite this

Hotjar posted 8 status incidents in May 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2021/05
- Citation: Hotjar, “Hotjar in May 2021” (2021-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2021/05 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in May 2021 (2021-05-01)](https://rewindex.com/company/hotjar/2021/05)`


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Canonical: https://rewindex.com/company/hotjar/2021/05 · Markdown: https://rewindex.com/company/hotjar/2021/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:04:08.478Z