# Hotjar in January 2021: incidents, uptime and changes

> Hotjar in January 2021: 4 incidents on its status page (1 major or critical), 99.93% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2, none 1
- Uptime (vendor-reported): 99.93% free of major/critical incidents, 94.03% free of any incident; outage time 27 min, incident time 44 h 24 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/hotjar/2020/12.md) · Next: [February 2021](https://rewindex.com/company/hotjar/2021/02.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Hotjar application unavailable](https://rewindex.com/company/hotjar/incidents/4d4blbsyhbpx.md) | major | 2021-01-05 10:50 UTC | 2021-01-05 11:17 UTC | 27 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Hotjar application unavailable](https://rewindex.com/company/hotjar/incidents/4d4blbsyhbpx.md) | major | 2021-01-05 10:50 UTC | 2021-01-05 11:17 UTC | 27 min | resolved |
| [Recordings and Heatmaps degradation](https://rewindex.com/company/hotjar/incidents/11gtg1jn21mv.md) | minor | 2021-01-05 11:20 UTC | 2021-01-05 16:28 UTC | 5.1 h | resolved |
| [Intermittent delays with Recordings and Heatmaps](https://rewindex.com/company/hotjar/incidents/ttwxgqgb0kxj.md) | minor | 2021-01-05 19:08 UTC | 2021-01-07 09:57 UTC | 39 h | resolved |
| [Hotjar performance degradation](https://rewindex.com/company/hotjar/incidents/dv8nzmy7np6m.md) | none | 2021-01-07 13:36 UTC | 2021-01-07 14:16 UTC | 40 min | resolved |

## Cite this

Hotjar posted 4 status incidents in January 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2021/01
- Citation: Hotjar, “Hotjar in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2021/01 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in January 2021 (2021-01-01)](https://rewindex.com/company/hotjar/2021/01)`


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Canonical: https://rewindex.com/company/hotjar/2021/01 · Markdown: https://rewindex.com/company/hotjar/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:26:31.829Z