# Hotjar in October 2020: incidents, uptime and changes

> Hotjar in October 2020: 2 incidents on its status page (1 major or critical), 99.92% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2020/10
Last updated: 2020-11-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 3
- By vendor impact label: major 1, minor 1
- Uptime (vendor-reported): 99.92% free of major/critical incidents, 99.89% free of any incident; outage time 35 min, incident time 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2020](https://rewindex.com/company/hotjar/2020/09.md) · Next: [November 2020](https://rewindex.com/company/hotjar/2020/11.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recordings, heatmaps and forms data collection degradation](https://rewindex.com/company/hotjar/incidents/gvk5n2xkqc1c.md) | major | 2020-10-19 15:37 UTC | 2020-10-19 16:12 UTC | 35 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Recordings, heatmaps and forms data collection degradation](https://rewindex.com/company/hotjar/incidents/gvk5n2xkqc1c.md) | major | 2020-10-19 15:37 UTC | 2020-10-19 16:12 UTC | 35 min | resolved |
| [Unplanned maintenance mode](https://rewindex.com/company/hotjar/incidents/j2wvjqdz74kw.md) | minor | 2020-10-29 11:51 UTC | 2020-10-29 12:05 UTC | 14 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled maintenance](https://rewindex.com/company/hotjar/incidents/vn90w1dk7lh0.md) | maintenance | 2020-10-07 07:00 UTC | 2020-10-07 08:00 UTC | 1.0 h | resolved |
| [Scheduled maintenance taking longer than expected](https://rewindex.com/company/hotjar/incidents/30b91gzzg2tc.md) | maintenance | 2020-10-07 07:35 UTC | 2020-10-07 07:50 UTC | 15 min | resolved |
| [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/hotjar/incidents/8yt9zq9dd9vq.md) | maintenance | 2020-10-07 08:15 UTC | 2020-10-07 11:36 UTC | 3.4 h | resolved |

## Cite this

Hotjar posted 2 status incidents in October 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2020/10
- Citation: Hotjar, “Hotjar in October 2020” (2020-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2020/10 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in October 2020 (2020-10-01)](https://rewindex.com/company/hotjar/2020/10)`


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Canonical: https://rewindex.com/company/hotjar/2020/10 · Markdown: https://rewindex.com/company/hotjar/2020/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:15:13.298Z