# Hotjar in July 2020: incidents, uptime and changes

> Hotjar in July 2020: 7 incidents on its status page (3 major or critical), 98.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 7 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 2, none 2
- Uptime (vendor-reported): 98.75% free of major/critical incidents, 98.56% free of any incident; outage time 9 h 14 min, incident time 10 h 40 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/hotjar/2020/06.md) · Next: [August 2020](https://rewindex.com/company/hotjar/2020/08.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data collection issues with multiple Hotjar tools](https://rewindex.com/company/hotjar/incidents/jk48fs2hnfwf.md) | major | 2020-07-01 08:19 UTC | 2020-07-01 16:35 UTC | 8.3 h | resolved |
| [Hotjar Tracking Script not loading](https://rewindex.com/company/hotjar/incidents/4fvscyd89xjd.md) | major | 2020-07-13 17:05 UTC | 2020-07-13 17:15 UTC | 10 min | resolved |
| [Incoming feedback screenshots unavailable](https://rewindex.com/company/hotjar/incidents/lgtdl00pkmfs.md) | major | 2020-07-30 08:24 UTC | 2020-07-30 09:12 UTC | 48 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data collection issues with multiple Hotjar tools](https://rewindex.com/company/hotjar/incidents/jk48fs2hnfwf.md) | major | 2020-07-01 08:19 UTC | 2020-07-01 16:35 UTC | 8.3 h | resolved |
| [Avast antivirus warning](https://rewindex.com/company/hotjar/incidents/6qv4w5g9hx90.md) | minor | 2020-07-06 11:46 UTC | 2020-07-06 13:12 UTC | 1.4 h | resolved |
| [Hotjar Tracking Script not loading](https://rewindex.com/company/hotjar/incidents/4fvscyd89xjd.md) | major | 2020-07-13 17:05 UTC | 2020-07-13 17:15 UTC | 10 min | resolved |
| [Hotjar not loading on Firefox 77 and below](https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz.md) | minor | 2020-07-14 07:00 UTC | 2020-07-14 07:00 UTC | 0 min | resolved |
| [Data loss for Cloudflare websites](https://rewindex.com/company/hotjar/incidents/vnj4py82x5zf.md) | none | 2020-07-17 22:16 UTC | 2020-07-17 22:47 UTC | 31 min | resolved |
| [Incoming feedback screenshots unavailable](https://rewindex.com/company/hotjar/incidents/lgtdl00pkmfs.md) | major | 2020-07-30 08:24 UTC | 2020-07-30 09:12 UTC | 48 min | resolved |
| [Identify Api Unavailable](https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc.md) | none | 2020-07-30 17:45 UTC | 2020-07-30 17:45 UTC | 0 min | resolved |

## Cite this

Hotjar posted 7 status incidents in July 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2020/07
- Citation: Hotjar, “Hotjar in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2020/07 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in July 2020 (2020-07-01)](https://rewindex.com/company/hotjar/2020/07)`


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Canonical: https://rewindex.com/company/hotjar/2020/07 · Markdown: https://rewindex.com/company/hotjar/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:58:37.389Z