# Hotjar in May 2020: incidents, uptime and changes

> Hotjar in May 2020: 4 incidents on its status page (3 major or critical), 99.76% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 4 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, none 1
- Uptime (vendor-reported): 99.76% free of major/critical incidents, 99.76% free of any incident; outage time 1 h 46 min, incident time 1 h 46 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/hotjar/2020/04.md) · Next: [June 2020](https://rewindex.com/company/hotjar/2020/06.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Hotjar website unavailable](https://rewindex.com/company/hotjar/incidents/k2wt483wm4yg.md) | major | 2020-05-04 14:50 UTC | 2020-05-04 15:31 UTC | 41 min | resolved |
| [Signup with Google failing for some users](https://rewindex.com/company/hotjar/incidents/r88sfdx8r75b.md) | major | 2020-05-07 08:56 UTC | 2020-05-07 09:30 UTC | 34 min | resolved |
| [Connectivity Issues](https://rewindex.com/company/hotjar/incidents/82g60fmyd393.md) | major | 2020-05-21 01:29 UTC | 2020-05-21 02:00 UTC | 31 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Hotjar website unavailable](https://rewindex.com/company/hotjar/incidents/k2wt483wm4yg.md) | major | 2020-05-04 14:50 UTC | 2020-05-04 15:31 UTC | 41 min | resolved |
| [Signup with Google failing for some users](https://rewindex.com/company/hotjar/incidents/r88sfdx8r75b.md) | major | 2020-05-07 08:56 UTC | 2020-05-07 09:30 UTC | 34 min | resolved |
| [Avast Antivirus warning](https://rewindex.com/company/hotjar/incidents/njw1hs2jj88x.md) | none | 2020-05-11 14:37 UTC | 2020-05-11 22:25 UTC | 7.8 h | resolved |
| [Connectivity Issues](https://rewindex.com/company/hotjar/incidents/82g60fmyd393.md) | major | 2020-05-21 01:29 UTC | 2020-05-21 02:00 UTC | 31 min | resolved |

## Cite this

Hotjar posted 4 status incidents in May 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2020/05
- Citation: Hotjar, “Hotjar in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2020/05 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in May 2020 (2020-05-01)](https://rewindex.com/company/hotjar/2020/05)`


---
Canonical: https://rewindex.com/company/hotjar/2020/05 · Markdown: https://rewindex.com/company/hotjar/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:15:09.320Z