# Hotjar in September 2019: incidents, uptime and changes

> Hotjar in September 2019: 5 incidents on its status page (1 major or critical), 99.86% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Hotjar’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/hotjar/2019/09
Last updated: 2019-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 1, none 3
- Uptime (vendor-reported): 99.86% free of major/critical incidents, 99.58% free of any incident; outage time 1 h, incident time 2 h 59 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2019](https://rewindex.com/company/hotjar/2019/08.md) · Next: [October 2019](https://rewindex.com/company/hotjar/2019/10.md) · [All months](https://rewindex.com/company/hotjar/reports.md) · [Hotjar](https://rewindex.com/company/hotjar.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue affecting sites using a Promise Polyfill](https://rewindex.com/company/hotjar/incidents/xp047mxz14vc.md) | major | 2019-09-26 15:48 UTC | 2019-09-26 16:48 UTC | 1.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some recordings not playing back correctly](https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c.md) | none | 2019-09-09 10:55 UTC | 2019-09-09 11:44 UTC | 49 min | resolved |
| [Issue with Hotjar interface on IE11](https://rewindex.com/company/hotjar/incidents/lzgfwdqv84hj.md) | none | 2019-09-10 13:50 UTC | 2019-09-11 08:12 UTC | 18 h | resolved |
| [Incorrect charges and invoice amounts for some accounts](https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617.md) | none | 2019-09-10 14:09 UTC | 2019-09-10 16:35 UTC | 2.4 h | resolved |
| [Issue affecting sites using a Promise Polyfill](https://rewindex.com/company/hotjar/incidents/xp047mxz14vc.md) | major | 2019-09-26 15:48 UTC | 2019-09-26 16:48 UTC | 1.0 h | resolved |
| [Hotjar Interface not working on Internet Explorer](https://rewindex.com/company/hotjar/incidents/72t4z8cn83qv.md) | minor | 2019-09-30 13:41 UTC | 2019-09-30 15:40 UTC | 2.0 h | resolved |

## Cite this

Hotjar posted 5 status incidents in September 2019 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/hotjar/2019/09
- Citation: Hotjar, “Hotjar in September 2019” (2019-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/2019/09 (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar in September 2019 (2019-09-01)](https://rewindex.com/company/hotjar/2019/09)`


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Canonical: https://rewindex.com/company/hotjar/2019/09 · Markdown: https://rewindex.com/company/hotjar/2019/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:15:05.425Z