# Hootsuite: LinkedIn Authentication Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-20 09:34 UTC · Resolved: 2026-05-20 16:22 UTC · Duration: 6.8 h
- Updates: 2 · Affected components: Hootsuite Web Application, Hootsuite Mobile Application
- [Vendor status page: https://stspg.io/tg8yw9dpfc1m](https://stspg.io/tg8yw9dpfc1m)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)

## Summary

A major LinkedIn authentication outage affected Hootsuite Web Application and Hootsuite Mobile Application, causing some connections and reconnections for LinkedIn Profiles and LinkedIn Company Pages to fail. Hootsuite attributed this to LinkedIn internal API instability affecting the authorization profile-information endpoint. It started at 2026-05-20 09:34 UTC and was resolved at 2026-05-20 16:22 UTC; reported duration: 6 h 47 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-20 09:34 UTC: We are aware of an issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite. LinkedIn is currently experiencing internal API instability that is impacting the profile information endpoint used during the authorization process. Some authentication and re-authentication attempts for LinkedIn Profiles and LinkedIn Company Pages may fail as a result. This issue originates on LinkedIn's side. We are actively monitoring the situation and will provide updates as they become available. Thank you for your kind patience and understanding.
- **resolved** 2026-05-20 16:22 UTC: After an extended monitoring period, we can confirm that the LinkedIn issue affecting users attempting to connect or reconnect LinkedIn accounts on Hootsuite have been resolved. Thanks for your patience.

## Rewindex changes for this incident

- 2026-05-20 09:34 UTC: [Major incident: LinkedIn Authentication Issues](https://rewindex.com/change/i2649a940ee51b9.md)


---
Canonical: https://rewindex.com/company/hootsuite/incidents/y161lr555skx · Markdown: https://rewindex.com/company/hootsuite/incidents/y161lr555skx.md · JSON: https://rewindex.com/api/v1/companies/hootsuite/incidents/y161lr555skx · Generated 2026-10-18T12:41:36.482Z