# Hootsuite: Unable to access Inbox 2.0 conversations - "Could not load conversation history"

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-08 13:47 UTC · Resolved: 2025-01-08 14:59 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.hootsuite.com/incidents/st9hr1yxlp8p](https://status.hootsuite.com/incidents/st9hr1yxlp8p)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)

## Timeline of updates

- **resolved** 2025-01-08 14:59 UTC: We're pleased to inform you that the issue affecting Inbox 2.0 conversations has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hootsuite/incidents/st9hr1yxlp8p · Markdown: https://rewindex.com/company/hootsuite/incidents/st9hr1yxlp8p.md · JSON: https://rewindex.com/api/v1/companies/hootsuite/incidents/st9hr1yxlp8p · Generated 2026-10-18T11:49:17.476Z