# Hootsuite: Issues when switching from public to private messages in Inbox

> Hootsuite status incident “Issues when switching from public to private messages in Inbox” on 2026-01-16: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr
Last updated: 2026-01-16T22:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-16 20:38 UTC · Resolved: 2026-01-16 22:51 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.hootsuite.com/incidents/qmn1s31s6gqr](https://status.hootsuite.com/incidents/qmn1s31s6gqr)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)

## Timeline of updates

- **resolved** 2026-01-16 22:51 UTC: We can confirm that the issue with switching from public to private messages in Inbox, including automated direct messages for Instagram posts or reels, has been resolved. Thanks for your patience while our team worked to resolve this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hootsuite, started 2026-01-16 20:38 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr
- Citation: Hootsuite, “Issues when switching from public to private messages in Inbox” (2026-01-16 20:38 UTC). Archived by Rewindex: https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr (CC BY 4.0).
- Markdown link: `[Hootsuite: Issues when switching from public to private messages in Inbox (2026-01-16)](https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr)`


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Canonical: https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr · Markdown: https://rewindex.com/company/hootsuite/incidents/qmn1s31s6gqr.md · JSON: https://rewindex.com/api/v1/companies/hootsuite/incidents/qmn1s31s6gqr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:22:20.419Z