# Hootsuite: Unable to adjust sentiment for Inbound messages via Inbox

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-27 13:05 UTC · Resolved: 2025-08-27 14:08 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.hootsuite.com/incidents/h3swf6brc2th](https://status.hootsuite.com/incidents/h3swf6brc2th)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)

## Timeline of updates

- **resolved** 2025-08-27 14:08 UTC: We're pleased to inform you that the issue affecting the ability to adjust sentiment value for Inbox inbound messages has been successfully resolved. Our engineering team has implemented a fix, and services have been restored to normal operation. Thank you for your patience and cooperation throughout this incident.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hootsuite/incidents/h3swf6brc2th · Markdown: https://rewindex.com/company/hootsuite/incidents/h3swf6brc2th.md · JSON: https://rewindex.com/api/v1/companies/hootsuite/incidents/h3swf6brc2th · Generated 2026-10-18T11:31:26.611Z