# Hootsuite: Platform Login Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-27 22:48 UTC · Resolved: 2026-07-28 02:46 UTC · Duration: 4.0 h
- Updates: 3 · Affected components: Hootsuite Web Application, Hootsuite Mobile Application
- [Vendor status page: https://stspg.io/xvlkp8rpk58z](https://stspg.io/xvlkp8rpk58z)
- [Company: Hootsuite](https://rewindex.com/company/hootsuite.md)

## Summary

Hootsuite reported a major login outage affecting its Mobile Application and Web Application, with email/password login failures or incorrect SSO setup errors. It started at 2026-07-27 22:48 UTC and was resolved at 2026-07-28 02:46 UTC, lasting 3 h 57 min. Hootsuite identified the root cause and released an update, but did not disclose the cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-27 22:48 UTC: Hey there. We are experiencing issues with logging into the Hootsuite platform. You may have trouble logging in with your email and password, or may see an error stating your organization is not set up for SSO. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
- **monitoring** 2026-07-28 01:59 UTC: Our team identified the root cause and released an update to address the behavior — you should no longer experience trouble logging in with your email and password or see an error stating your organization is not set up for SSO. If you continue to experience any difficulties, please reach out to our support team. Thank you for your patience.
- **resolved** 2026-07-28 02:46 UTC: We are able to confirm that the difficulties with logging into Hootsuite have been resolved. If you encounter any further issues with logging into Hootsuite, please reach out to our customer support team. Thank you for your patience.

## Rewindex changes for this incident

- 2026-07-27 22:48 UTC: [Major incident: Platform Login Issues](https://rewindex.com/change/ib07c7c7267f309.md)


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Canonical: https://rewindex.com/company/hootsuite/incidents/dlgmkb13sd8p · Markdown: https://rewindex.com/company/hootsuite/incidents/dlgmkb13sd8p.md · JSON: https://rewindex.com/api/v1/companies/hootsuite/incidents/dlgmkb13sd8p · Generated 2026-10-18T11:32:44.863Z