# Honeycomb: Triggers not sending email notifications

> Honeycomb status incident “Triggers not sending email notifications” on 2021-11-22: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr
Last updated: 2021-11-22T18:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-22 17:11 UTC · Resolved: 2021-11-22 18:36 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.honeycomb.io/incidents/q3hhqybywbwr](https://status.honeycomb.io/incidents/q3hhqybywbwr)
- [Company: Honeycomb](https://rewindex.com/company/honeycomb.md)

## Timeline of updates

- **resolved** 2021-11-22 18:36 UTC: This incident has been resolved. We found a bug in our email sending code that unfortunately went undetected for several days. All trigger and SLO burn alert emails that should have gone out since Nov 17th at 3:52pm PST were not sent, and they will not be retroactively sent. We sincerely apologize for any impact this caused our customers who rely on email-based notifications.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Honeycomb, started 2021-11-22 17:11 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr
- Citation: Honeycomb, “Triggers not sending email notifications” (2021-11-22 17:11 UTC). Archived by Rewindex: https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr (CC BY 4.0).
- Markdown link: `[Honeycomb: Triggers not sending email notifications (2021-11-22)](https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr)`


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Canonical: https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr · Markdown: https://rewindex.com/company/honeycomb/incidents/q3hhqybywbwr.md · JSON: https://rewindex.com/api/v1/companies/honeycomb/incidents/q3hhqybywbwr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:51:26.290Z