# Hightouch: Column order not respected in subset of syncs

> Hightouch status incident “Column order not respected in subset of syncs” on 2025-10-23: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5
Last updated: 2025-10-23T20:41:41Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-10-23 20:41 UTC · Resolved: 2025-10-23 20:41 UTC · Duration: 0 min
- Updates: 3 · Affected components: Destinations, Integrations - Destinations
- [Vendor status page: https://status.hightouch.io/incidents/9bgg8150gyv5](https://status.hightouch.io/incidents/9bgg8150gyv5)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **investigating** 2025-10-23 16:01 UTC: We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect column order when writing data to the destination file. File drop syncs to S3 and SFDC in Archive mode were impacted If you are seeing your data incorrectly ordered, rerunning your sync should resolve the issue.
- **monitoring** 2025-10-23 18:27 UTC: A fix has been implemented and we are monitoring the results. No action is required. The next scheduled sync will resolve the issue, or you can manually trigger one at any time.
- **resolved** 2025-10-23 20:41 UTC: Customer impact: - Syncs to S3 using All mode did not respect column order when writing data to the destination file. - Customers may have experienced failures for syncs to SFDC using Archive mode. No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

## Cite this

Status incident (vendor impact label: minor) posted by Hightouch, started 2025-10-23 20:41 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5
- Citation: Hightouch, “Column order not respected in subset of syncs” (2025-10-23 20:41 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5 (CC BY 4.0).
- Markdown link: `[Hightouch: Column order not respected in subset of syncs (2025-10-23)](https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5)`


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Canonical: https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5 · Markdown: https://rewindex.com/company/hightouch/incidents/9bgg8150gyv5.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/9bgg8150gyv5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:47:52.442Z