# Hightouch: Processing delay for subset of syncs

> Hightouch status incident “Processing delay for subset of syncs” on 2026-08-07: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff
Last updated: 2026-08-07T03:01:01Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-07 03:01 UTC · Resolved: 2026-08-07 03:01 UTC · Duration: 0 min
- Updates: 3 · Affected components: AWS ap-south-1 - Mumbai, AWS eu-west-1 - Ireland, AWS us-east-1 - N. Virginia, Azure eastus - Virginia, GCP europe-west1 - Belgium, GCP us-east4 - N. Virginia
- [Vendor status page: https://status.hightouch.io/incidents/2hqp4s8jzpff](https://status.hightouch.io/incidents/2hqp4s8jzpff)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **investigating** 2026-08-07 00:48 UTC: We are currently investigating an issue causing delays for some sync runs. A subset of syncs may also experience failures. We will provide an update as more information becomes available.
- **monitoring** 2026-08-07 01:35 UTC: Service is recovering, though some sync runs may continue to experience delays. We are monitoring recovery.
- **resolved** 2026-08-07 03:01 UTC: This issue has been resolved. Between 8:14 PM and 9:22 PM ET, some sync runs experienced delays or failures. Event delivery was also delayed between 7:33 PM and 9:28 PM ET. There was no data loss. Affected syncs will recover on their next scheduled run. All services are now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Hightouch, started 2026-08-07 03:01 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff
- Citation: Hightouch, “Processing delay for subset of syncs” (2026-08-07 03:01 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff (CC BY 4.0).
- Markdown link: `[Hightouch: Processing delay for subset of syncs (2026-08-07)](https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff)`


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Canonical: https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff · Markdown: https://rewindex.com/company/hightouch/incidents/2hqp4s8jzpff.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/2hqp4s8jzpff · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:39:38.740Z