# HeyGen: incident fixed and monitoring

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-10 00:37 UTC · Resolved: 2026-10-11 04:56 UTC · Duration: 28 h
- Updates: 2
- [Vendor status page: https://status.heygen.com/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63](https://status.heygen.com/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **monitoring** 2026-10-10 00:37 UTC: Around 4,000 signed-in users received this error, 2,000 of which are not able to sign in at the end of the session. 800 of those 2,000 are returning users, and 1,200 of them are new users.
- **resolved** 2026-10-11 04:56 UTC: incident resolved


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Canonical: https://rewindex.com/company/heygen/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63 · Markdown: https://rewindex.com/company/heygen/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M4HKWJBW4FJCWTBH1FQ7AS63 · Generated 2026-10-19T23:36:59.175Z