# HeyGen: Video Agent Outage

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-04 22:13 UTC · Resolved: 2026-10-04 22:55 UTC · Duration: 42 min
- Updates: 2
- [Vendor status page: https://status.heygen.com/incidents/01M44FMT59C174DC752BX4YHBV](https://status.heygen.com/incidents/01M44FMT59C174DC752BX4YHBV)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **investigating** 2026-10-04 22:13 UTC: We are investigating an issue with Video Agent chats not surfacing and loading
- **resolved** 2026-10-04 22:55 UTC: Identified the rootcause and resolved. Video Agent is back.


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Canonical: https://rewindex.com/company/heygen/incidents/01M44FMT59C174DC752BX4YHBV · Markdown: https://rewindex.com/company/heygen/incidents/01M44FMT59C174DC752BX4YHBV.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M44FMT59C174DC752BX4YHBV · Generated 2026-10-19T23:36:49.077Z