# HeyGen: HeyGen Video Workflow Failures

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-18 23:03 UTC · Resolved: 2026-09-19 05:20 UTC · Duration: 6.3 h
- Updates: 2 · Affected components: https://app.heygen.com
- [Vendor status page: https://status.heygen.com/incidents/01M2VC5NR2M01Q4BP43XGEWAWB](https://status.heygen.com/incidents/01M2VC5NR2M01Q4BP43XGEWAWB)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **identified** 2026-09-18 23:03 UTC: We’re investigating an issue affecting some video generation requests. The issue has been identified.
- **resolved** 2026-09-19 05:20 UTC: The incident has been resolved, and the service is now operating normally. Thank you for your patience.


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Canonical: https://rewindex.com/company/heygen/incidents/01M2VC5NR2M01Q4BP43XGEWAWB · Markdown: https://rewindex.com/company/heygen/incidents/01M2VC5NR2M01Q4BP43XGEWAWB.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M2VC5NR2M01Q4BP43XGEWAWB · Generated 2026-10-20T00:50:51.031Z