# HeyGen: Seedance Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-16 18:55 UTC · Resolved: 2026-09-16 18:57 UTC · Duration: 2 min
- Updates: 2 · Affected components: https://app.heygen.com, https://api.heygen.com
- [Vendor status page: https://status.heygen.com/incidents/01M2NS5WYK4TMVWC1M1PCACKHC](https://status.heygen.com/incidents/01M2NS5WYK4TMVWC1M1PCACKHC)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **monitoring** 2026-09-16 18:55 UTC: Between 8:00AM and 11:00AM PST, Seedance requests failed or timed out. We've deployed a fix and error rates have returned to normal. We're continuing to monitor. Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
- **resolved** 2026-09-16 18:57 UTC: Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

## Rewindex changes for this incident

- 2026-09-16 18:55 UTC: [Major incident: Seedance Outage](https://rewindex.com/change/ifbbda3b19efa73.md)


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Canonical: https://rewindex.com/company/heygen/incidents/01M2NS5WYK4TMVWC1M1PCACKHC · Markdown: https://rewindex.com/company/heygen/incidents/01M2NS5WYK4TMVWC1M1PCACKHC.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M2NS5WYK4TMVWC1M1PCACKHC · Generated 2026-10-20T00:05:32.175Z