# HeyGen: Increase load on our DB causing service degradation

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-20 04:14 UTC · Resolved: 2026-08-20 05:20 UTC · Duration: 1.1 h
- Updates: 2
- [Vendor status page: https://status.heygen.com/incidents/01M0EP1W1444MT6801YJCGA1JG](https://status.heygen.com/incidents/01M0EP1W1444MT6801YJCGA1JG)
- [Company: HeyGen](https://rewindex.com/company/heygen.md)

## Timeline of updates

- **investigating** 2026-08-20 04:14 UTC: Team is investigating the cause expect slow downs on services.
- **resolved** 2026-08-20 05:20 UTC: The issue has been resolved.


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Canonical: https://rewindex.com/company/heygen/incidents/01M0EP1W1444MT6801YJCGA1JG · Markdown: https://rewindex.com/company/heygen/incidents/01M0EP1W1444MT6801YJCGA1JG.md · JSON: https://rewindex.com/api/v1/companies/heygen/incidents/01M0EP1W1444MT6801YJCGA1JG · Generated 2026-10-20T00:53:11.502Z