# Hex: Degraded Kernel Acquisition

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-02 16:01 UTC · Resolved: 2025-06-02 17:34 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: Kernels
- [Vendor status page: https://stspg.io/vg772r46fngt](https://stspg.io/vg772r46fngt)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major degradation in Kernels, with some customers unable to acquire kernels, starting 2025-06-02 16:01 UTC. A fix was implemented by 2025-06-02 16:25 UTC, and the incident was resolved at 2025-06-02 17:34 UTC; the reported duration was 1 h 32 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-06-02 16:01 UTC: We are currently investigating an issue acquiring kernels for some customers.
- **monitoring** 2025-06-02 16:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-02 17:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-06-02 16:01 UTC: [Major incident: Degraded Kernel Acquisition](https://rewindex.com/change/ie80b5a62c91aa4.md)


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Canonical: https://rewindex.com/company/hex/incidents/w8lthp78z350 · Markdown: https://rewindex.com/company/hex/incidents/w8lthp78z350.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/w8lthp78z350 · Generated 2026-10-18T11:37:28.537Z