# Hex: Kernel instability 08/29/23

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-29 19:30 UTC · Resolved: 2023-08-29 22:21 UTC · Duration: 2.9 h
- Updates: 4 · Affected components: Data Connections, Kernels
- [Vendor status page: https://stspg.io/3jc8rbqdph44](https://stspg.io/3jc8rbqdph44)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major outage affecting Data Connections and Kernels, starting 2023-08-29 19:30 UTC and resolved at 2023-08-29 22:21 UTC, lasting 2 h 51 min. Hex said it identified the issue and worked with its hosting provider to resolve it, but did not state a specific cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-08-29 19:30 UTC: We are currently investigating this issue.
- **investigating** 2023-08-29 21:15 UTC: We are continuing to investigate the issue and are working with upstream providers to identify and resolve the outage.
- **identified** 2023-08-29 21:35 UTC: The issue has been identified and we are working with our hosting provider to resolve the issue.
- **resolved** 2023-08-29 22:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-08-29 19:30 UTC: [Major incident: Kernel instability 08/29/23](https://rewindex.com/change/i1b3f2814cb7528.md)


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Canonical: https://rewindex.com/company/hex/incidents/v980g2x8l716 · Markdown: https://rewindex.com/company/hex/incidents/v980g2x8l716.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/v980g2x8l716 · Generated 2026-10-18T11:28:59.434Z