# Hex: Issue loading displays in some published apps

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-16 15:11 UTC · Resolved: 2025-12-16 17:43 UTC · Duration: 2.5 h
- Updates: 4 · Affected components: Main site
- [Vendor status page: https://stspg.io/wynqh9t9w09l](https://stspg.io/wynqh9t9w09l)
- [Company: Hex](https://rewindex.com/company/hex.md)

## Summary

Hex reported a major incident affecting display loading in some published apps on the Main site, starting at 2025-12-16 15:11 UTC. A fix was implemented, and the incident was resolved at 2025-12-16 17:43 UTC after 2 h 31 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-16 15:11 UTC: We are currently investigating this issue.
- **identified** 2025-12-16 15:58 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-12-16 17:21 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-12-16 17:43 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-16 15:11 UTC: [Major incident: Issue loading displays in some published apps](https://rewindex.com/change/i4c91c0b5a34af8.md)


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Canonical: https://rewindex.com/company/hex/incidents/qlw5m42m3l4b · Markdown: https://rewindex.com/company/hex/incidents/qlw5m42m3l4b.md · JSON: https://rewindex.com/api/v1/companies/hex/incidents/qlw5m42m3l4b · Generated 2026-10-18T11:30:02.088Z